Privacy Policy 100cuci vip – Malaysian Player Data Protection

1. Introduction & Scope of This Policy

This Privacy Policy is issued by 100cuci vip and applies to all users of our platform — whether you are browsing the site without registering, or you are a registered member actively using our services. This document is written in Bahasa Melayu and serves as a legally binding official document alongside our Terms & Conditions.

100cuci vip is committed to protecting every user's privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously because we understand that your trust in our platform depends greatly on your confidence that your personal data is handled transparently, responsibly, and securely.

2. Personal Data We Collect

100cuci vip only collects data that is strictly necessary to provide our services to you. Below are the categories of data we collect and the reasons we collect them:

2.1 Data You Provide Directly

• During account registration: Full name, phone number, email address, date of birth, encrypted password
• During identity verification (KYC): A copy of your Malaysian identity card (MyKad), driving licence, or passport; a recent bank statement as proof of address
• During financial transactions: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), bank account information for DuitNow or FPX (Maybank2u, CIMB Clicks) — all transactions in Malaysian Ringgit (RM)
• When contacting support: Live chat and email communication records with the 100cuci vip support team

2.2 Data Collected Automatically

• Technical data: IP address, web browser type, device type, operating system, screen resolution
• Activity data: Pages visited, time spent, clicks and in-platform interactions, login and logout history
• Game data: Betting history, winnings, losses, game types played (Blackjack, Roulette, Poker, Sports Betting, Slots)
• Cookie data: Session cookies and preference cookies to enhance your experience on the platform

3. How We Use Your Data

Data collected by 100cuci vip used for legitimate and limited purposes as follows:

• Managing your account: Registration, identity verification, login, account security and profile management
• Processing financial transactions: Deposits, withdrawals, bonuses, VIP cashback, and financial records in MYR
• Providing gaming services: Access to Blackjack, Roulette, Poker, Sports Betting on the Malaysia Super League, badminton, e-sports, Slots and Live Casino
• Customer support: To address enquiries and resolve issues you report to the 100cuci vip support team
• Security & fraud prevention: Detecting and preventing fraud, money laundering, duplicate accounts, and activities that violate our terms of service
• Responsible gaming: Monitoring gameplay patterns to identify players who may need responsible gambling support
• Communications and marketing: Sending promotions, bonuses and account-related notifications — only with your consent (you may opt out at any time)
• Platform improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience on 100cuci vip
• Legal compliance: Meeting applicable legal and regulatory obligations in Malaysia

4. Sharing Data with Third Parties

100cuci vip does not sell, rent or trade your personal data to third parties for their own marketing purposes. We only share data in the following limited circumstances:

4.1 Service Providers We Work With

We work with trusted service providers to run our operations — including technology infrastructure providers, Malaysian payment solution providers, and licensed game providers. These providers may only use your data for purposes directed by us and are bound by confidentiality agreements. They are not permitted to use your data for their own purposes.

4.2 Legal Requirements

In certain circumstances, 100cuci vip may be required to disclose your data to Malaysian authorities or regulatory bodies when legally obligated to do so — for example, pursuant to a court order, an official investigation, or anti-money laundering (AML) reporting requirements. In all such cases, we will disclose only the minimum information necessary.

4.3 Security Protection

If 100cuci vip we suspect fraud, money laundering or a serious security threat, we reserve the right to share relevant information with the appropriate authorities or financial institutions solely for protection purposes.

5. Data Security

100cuci vip implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All communications between your browser and our servers are protected with 256-bit TLS/SSL encryption
• Storage encryption: Sensitive data stored in our databases is encrypted using robust industry-standard protocols
• Strict access controls: Only staff who require access for their specific duties are permitted — with a full audit log for every access event
• Regular security assessments: Security audits and penetration testing are conducted regularly by independent third parties
• Two-factor authentication (2FA): Available to protect your account — we encourage all members to activate this feature
• 24/7 Monitoring: Our system is continuously monitored for suspicious activity and unauthorized access attempts

6. Data Retention & Deletion Period

100cuci vip retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following is a general guide to our data retention periods:

• Active account data: Retained for the duration your account is active, plus any additional period required by law following account closure
• Financial transaction records: Minimum 7 years in compliance with Malaysian financial law and tax reporting requirements
• KYC Records: Minimum 5 years after the business relationship ends, in line with anti-money laundering (AML) requirements
• Support communication logs: 2 years from the date of communication for dispute resolution purposes
• Session cookie data: Deleted when the session ends or according to your browser settings

When data is no longer needed and there is no legal obligation to retain it, 100cuci vip will securely delete or anonymise such data using appropriate procedures. You may request early deletion of your data by contacting us — subject to any legal obligations that may prevent immediate deletion.

7. Your Rights Under Malaysia's PDPA

As an individual in Malaysia, the Personal Data Protection Act 2010 (PDPA) grants you the following rights over your personal data held by 100cuci vip:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this within 21 business days of receiving a valid request.
• Right to Rectification: If the data we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction. Simple updates can be made directly from your account profile settings.
• Right to Withdraw Consent: You may withdraw your consent for us to process your data for marketing purposes at any time without affecting core services. This does not impact any processing that took place prior to withdrawal.
• Right to Object to Direct Marketing: You have the right to opt out of any direct marketing communications from 100cuci vip at any time through the notification settings in your account or by contacting our support team.
• Right to Enquire: You have the right to ask us how your data is being used and to receive a clear, accurate explanation in Bahasa Melayu.

To exercise any of the rights above, please contact the privacy team at 100cuci vip via email at support@100cucivip.asia or through 24/7 live chat. Please include your full name and account number to help us process your request faster. We will verify your identity before handling any privacy-related requests.

8. Cookies & Web Technologies

Website 100cuci vip uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device by your web browser when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functionality — login, session security, and account access. Cannot be disabled.
• Functional Cookies: Storing your preferences such as language, display settings, and login details (if you select "Remember Me") for a smoother experience.
• Analytics Cookies: Helps us understand how users interact with the platform in aggregate — without identifying you personally — to improve the design and performance of 100cuci vip.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

8.2 Managing Your Cookies

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform 100cuci vip — particularly essential cookies required for login and session security.

9. Children's Privacy

Platform 100cuci vip is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's data has been collected inadvertently, we will delete it immediately and terminate the associated account.

If you are a parent or guardian and suspect that your minor child has registered at 100cuci vip, please contact us immediately by email at support@100cucivip.asia or via live chat. We will take prompt action to resolve the matter.

10. Amendments to This Privacy Policy

100cuci vip reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Each updated version will be published on this page with a new "Last updated" date at the top.

When significant changes are made to how we use your data, we will notify you via your registered email or an in-platform notification at least seven (7) days before the changes take effect. Your continued use of the 100cuci vip platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how 100cuci vip we handle your personal data, please contact us through the following channels:

• Email: support@100cucivip.asia — We aim to respond to all privacy-related enquiries within 3 business days
• Live Chat: Available 24/7 in Bahasa Malaysia directly on the 100cuci vip website — for immediate enquiries

When contacting us regarding privacy matters, please include your full name, account number (if applicable), and a clear description of your enquiry or request. This helps us resolve your matter more quickly and accurately. All privacy-related communications are handled with complete confidentiality.